I really had no complaints for the most part. Breakfast was okay. Your room was great. The location of the hotel was great. For the most part, I was very satisfied.
George
July 2025
We initially went to the place because they had a pool…we just wanted to get away for the night sort of a staycation. We were pleasantly greeted by extremely friendly staff. I loved our patient. They were with the customer on the phone so they’re initial greeting. set the stage for our stay. Our rooms were delightfully large…the beds were comfy. The energy in the hotel felt really nice. Bathrooms were clean. we were extremely comfortable. We had such a lovely time !!! :) ..but surprisingly we never got to swim.lol!!! breakfast was cute. The other guest were friendly.. we will definitely stay again. Enjoy your stay.!!! Good job Best Western!!!
Tamietra
April 2024
The room was comfortable and clean. The staff was very friendly and helpful.
Cynthia
April 2025
The staff was extremely courteous and friendly in accommodating any needs, the room was clean, comfortable and reasonably quiet as well as nicely outfitted with basic needs like a fridge and microwave. Definitely would stay here again.
William
July 2025
"Our stay at Best Western Inn and Suites was truly exceptional! The room was impeccably clean. As well as the pool! very comfortable bed, ensuring a great night's sleep. The staff were very friendly and accommodating. The hotel's location was perfect, breakfast buffet with a wide variety of options. Overall, we highly recommend this hotel for a wonderful stay in Berlin Connecticut.
Delarosa
February 2025
Staff were very courteous.
Akagnome
April 2025
Room was spacious, up to date and clean.
Mark
June 2024
The staff was super helpful and friendly. The hotel was very nice and had a clean pool. The breakfast was included and was excellent. It had scrambled and boiled eggs, 3 different kinds of cereal, sausages, home fries, pastries, bagels, fresh waffles (that you make yourself), coffee, tea, juices, and more. I was impressed. I would definitely recommend and return.
Ak
November 2023
The bed was super comfortable. Firm with a soft topper. There were pillows of varying support, so I think you would find what you like. Staff was friendly and helpful. Breakfast was good, with a nice assortment. Also, it was quiet and I slept well.
Vicki
August 2024
I loved the setup and the amount of space in the room. I loved that there was a spa tub available as an option along with having a personal shower. The breakfast was definitely one of my favorites, as all of the food was really well made/prepared and delicious, and nothing was left a mess. The staff and the main person at the front desk check-in, was very accommodating, so I was very pleased with that, as there could've been some slight improvements.
Brittney
April 2023
Reservations:
+1 (888) 389-8504